Cancellation & Refund Policy

Effective Date: 6 November 2026

At PlanetClothings.com, we value our customers and strive to provide a smooth and convenient shopping experience. We understand you may sometimes need to cancel an order. Our cancellation policy is designed to make the process simple and transparent.

1. Order Cancellation Period

• Customers can request cancellation of their orders within 10 days from the date of placing the order.
• Cancellation requests must be submitted through our customer support email or contact number.
• Orders can be cancelled only if the cancellation request is received within the permitted 10-day period.
• After the 10-day cancellation period, we may not accept cancellation requests.

2. How to Cancel an Order

To cancel an order, customers can:

1. Contact our customer support team.
2. Provide the order ID and registered contact details.
3. Mention the reason for cancellation (optional).
4. Our team will review the request and confirm the cancellation.

3. Refund for Cancelled Orders

• If an order has been successfully cancelled, the eligible amount will be refunded to the original payment method.
• Refund processing will generally take 5–7 business days, depending on the payment provider and bank.
• For Cash on Delivery (COD) orders, no payment refund is required if the order has not been paid for.

4. Orders Already Shipped or Delivered

• Orders that have already been shipped or delivered may not be eligible for cancellation under this policy.
• Customers who wish to return such orders should refer to our Return and Refund Policy.

5. Cancellation by PlanetClothings.com

PlanetClothings.com reserves the right to cancel an order under circumstances such as:

• Product unavailability or stock issues.
• Incorrect pricing or product information.
• Payment verification or transaction issues.
• Suspected fraudulent or unauthorized transactions.
• Delivery service limitations.

If we cancel a prepaid order, the eligible amount will be refunded to the original payment method.

6. Changes to This Policy

PlanetClothings.com reserves the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be published on this page.

7. Contact Us

For order cancellations or any questions regarding this policy, please contact our customer support team.

Website: https://planetclothings.com

Email: online@planetclothings.com
customercare@planetclothings.com
Phone: +91 90422 05777

We appreciate your trust in PlanetClothings.com and thank you for shopping with us.