At planet clothings we know fashion is about flaunting yourself with confidence, no matter who you are. Launched in the year 1969, we are a dedicated clothing category that houses modern wear that make you look comfortable, cool and confident
Apart from an online presence do you also have a Retail presence?
Yep! We are present in Tirupur. Pls visit us at Planet clothings, 22 Ram Nagar, 3rd street, Tiruppur, Tamilnadu-641602.
How do I know my size?
Please refer size chart for every product category before making a purchase
How often do you come up with a new design/collection?
The core of the brand is to provide new collections every week at competitive prices
Do I have to register myself before making a purchase?
We advise you to register at planet clothings to enjoy a superior shopping experience every time you visit us. You will get a shopping voucher on registration and we will also keep you updated on your orders and refunds through SMS/email. We will require you to register at checkout
How do you ship the purchased items? Are there any charges?
At Planet clothings we ensure that our customers receive the purchased items in the finest condition and on time. Depending on your location, the product will be delivered to your doorstep within 5 working days. We charge for the shipping which come along with the products price, please access the Shipping Information for more details
Do you ship the items to an international address?
At present, we are only offering local shipping of orders. But we would love to help you out, so call our executive and we can see if it can be worked out
How can I change the shipping address of my order?
You can change your shipping address by logging in to your planet clothings account. You can select the order, the new address that you wish to ship to and update by clicking on “change address” button.
How do you communicate the dispatch and delivery details?
We will keep you informed through SMS & Email till your purchase is delivered to you.
What happens if your courier is unable to deliver the product?
Our Delivery partner will make three attempts to deliver before returning the product to our warehouse. You may contact us at customercare@planetclothings.com or call us on +919042205777 to speak to an executive to place a re-dispatch request. We’re available from 10 am to 6:30 pm from Mon to sat.
Do you offer gift wrapping?
At Planet clothings, we would like to offer you the best shopping experience. We don’t offer gift wrapping but happy to convey your message to your loved one.
I seem to have received a damaged item. Who do I inform?
We regret the experience and apologise for the inconvenience. In an unlikely event that your order arrives in a damaged condition, please email us with an image of the damaged merchandise at customercare@planetclothings.com
To be eligible for a return, you must notify us of the damage within 48 hours of receiving the order
I seem to have received an incorrect item. What should I do?
We apologies for the inconvenience. Please contact us at customercare@planetclothings.com or call us on +919042205777 to speak to the planet clothings executive. We’re available from 10 am to 5:30 pm from Mon to Fri.
How can I cancel an order that I placed online?
You may cancel your order by calling us on +919042205777 and we will happy to assist you. We’re available from 10 am to 5:30 pm from Mon to Fri. However, an order can be canceled only before the product(s) has been shipped out of the warehouse, which is generally within 2-4 hours of placing the order
I am not interested in receiving any communication. What will I need to do?
We respect your need for privacy. Please click on the unsubscribe link embedded in our online communication to unsubscribe yourself. If the problem persists, just give us a call at +91904220577 or email us at customercare@planetclothings.com and we will take care of it.
What are the working hours of your customer service?
Our office hours are from 10am to 7:00 pm from Mon to sat and Sun is a holiday. You can also reach us at customercare@planetclothings.com and we assure you of a response within 2 business days.
Do you have a loyalty programme?
Currently, we do not have a loyalty programme on our website but we are working on it
Where should I self-ship the Returns?
You can send the return to our shipping address as Planet clothings, 22 Ram Nagar 3rd street, Tirupur, Tamil Nadu-641602
